Case Study II: Immigration Absorption

The Client

The Immigration and Absorption Department of a large municipality in the centre of Israel.

The Problem

Many new immigrants to Israel have difficulty in absorbing into Israeli society while still maintaining a connection with their original culture. It is often the case that new immigrants need to either discard their original culture altogether or otherwise face social isolation. 

The Problem-Solving Team

The team consisted of five participants: the Project Director for New Immigrants, two other employees of the Department, and two volunteers, all taking part in a special event for departments and NGOs whose missions are to assist new immigrants.

The Process

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Stage 1. Construct Problem Core Model

Based on preparation conducted by the Project Director for New Immigrants with the inventor of the SNAP Method, the team constructed a conceptual model representing the core of the problem.

Stage 2. Formulate Usefulness Criteria

Based on preparation conducted by the Project Director for New Immigrants with the inventor of the SNAP Method, the team came up with three criteria to evaluate solution ideas, with the following weightings: (1) 0.5 – availability of partners for developing and implementing the solution, (2) 0.35 – diversity and inclusivity of the solution, and (3) 0.15 – geographical accessibility to the solution.

Stage 3. Generate Original Ideas

The team carried out three exercises for facilitating creative thinking by reconfiguring each participant's mental model of the problem. Each participant generated two original ideas per exercise – a total of six ideas per participant and 30 ideas overall.

Stage 4. Refine Ideas for Usefulness

For each one of the 30 ideas, the team identified a core solution concept, generating five solution concepts in total:

1. Preparation

2. Cultural bonding

3. Social bonding

4. Financial aid

5. Integration

Multiple ideas from the same solution concept were combined into one or two ideas and then refined for usefulness based on the criteria formulated at Stage 2. This process resulted in eight combined ideas.

Stage 5. Rank Refined Ideas by Usefulness

Each participant individually scored the eight combined ideas, criterion by criterion. Scores for each idea were averaged across participants, and the combined ideas were then ranked according to their averaged overall usefulness score. The three top scoring ideas, based on the 'preparation' and 'social bonding' concepts, were selected as having potential for pilot projects.

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